Job Overview

type : F/T 37.5 hours
location : Glasgow
category : IT

IT Support Analyst

WGM Engineering is one of Scotland’s leading engineering solution providers and performing responsibly is integral to our success and sustainability. We are committed to delivering projects and services whilst ensuring that we meet our customer and society needs, whilst managing the social and environmental impacts of our business. Since trading commenced in 1986, WGM has continued to develop its operations to adhere to the marketplace and client demand. This has been achieved by offering a unique and total service where Mechanical, Electrical and Civil Engineering disciplines are provisioned under the one roof. Aligning our three disciplines and our strategically located service centres offers a total turnkey solution to clients countrywide and ensures we are the number one engineering company of choice.

 

WGM have recognised the need for an IT Support Analyst to help bolster the existing IT & Digital Services team and provide additional IT service support provision across the business and will be based within our Glasgow head office The purpose of this role will be to act as the primary point of contact for all IT issues, and act as the interface between users and external service providers

 

Main duties and responsibilities

  • Provide 1st line support to all staff across all WGM locations. Liaise with external service providers on timely solutions.
  • Coordinate with existing 3rd party service provider on new starts/leavers
  • PC Device Management – manage the logistics involved in old device replacement & new device issue
  • Software Management – manage non-standard software renewals, procurement & licensing as well as fault diagnosis & liaison with 3rd party vendors.
  • Active Directory Maintenance – perform user detail changes when needed to maintain accuracy of this important resource
  • PCs/Multi Function Devices/Smartphones – maintenance coordination, basic fault diagnosis, liaison with suppliers on fault resolution
  • Peripheral item management – maintaining stock levels, issuing new items to staff and maintaining records
  • Triage all reported phishing emails using KnowBe4 & PhishER.
  • Licence portal – procurement of new software licences as and when needed
  • Liaise with 3rd parties regarding old equipment disposal

 

 

To be considered for this position you will have at least 1-2 years previous experience within a similar IT position, you will possess excellent communication skills and have the ability to work on your own initiative as well as part of team. The ideal candidate will be capable of providing effective, high quality, responsive, customer orientated & professional IT telephony and desk based service.

 

To apply please send an update cv to the WGM recruitment team for further review.

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